• Disclaimer: This document lays down the terms and conditions under which Microscan Internet Limited (hereafter referred to as “MIL”) shall provide its services and sets out its obligations under the various subscriptions/plans offered by MIL. By availing MIL’s services, the user acknowledges and agrees to abide by the terms and conditions set out hereinafter. The user acknowledges and accepts that MIL, without prior intimation to the user, reserves the right to update or modify these terms and conditions as necessary, and the changes made shall be deemed to have been accepted by the user.

• Definitions:
i. “Agreement” unless otherwise provided, means the subscription form read with the general terms and conditions, terms of usage, and privacy policy set out by MIL.
ii. “Applicable law” means any law enacted by the Central and/or State Governments and any amendment or repeal thereof from time to time and shall also include the rules, regulations, notifications, and guidelines as issued by the Central/State Government or authorities from time to time.
iii. “Business day” means a day on which MIL’s office shall remain operational, but does not include weekends and company-declared holidays.
iv. “Billing cycle” means a period of 30 days or multiples thereof from the commencement date for which any subscription/plan offered by MIL shall remain active subject to the payment of requisite charges by the user.
v. “Charges” means all payments towards the subscription/plan purchased by the user and includes amount payable towards registration, testing and installation, network service/feature change, transfer/shifting, reconnection, security deposit, and all other fees, rates, taxes, levies, penalties, and fines as may be applicable in respect of the subscription/plan purchased by the user.
vi. “Commencement date” means the date on which the subscription/plan purchased by the user shall stand activated.
vii. “Company” shall mean Microscan Internet Limited (MIL).
viii. “Confidential Information” means information including but not limited to personal information of the user, technical or business information of MIL, information disclosed under the subscription availed by the user, or any information designated as being confidential either expressly or which by its nature or circumstances of its disclosure is confidential.
ix. “Due date” means the date by which the user shall be liable to make payment of the fees/charges against the subscription/plan purchased by the user.
x. “Equipment” means modem, routers, batteries, connectors, cables, or any other hardware equipment or accessory provided by MIL or any of its affiliates under the subscription/plan purchased by the user.
xi. “License” shall mean the license granted by the Department of Telecommunication to MIL to provide and operate Internet Services.
xii. “Network” shall mean MIL’s telecommunications network through which Services are made available.
xiii. “Security” means cash interest-free deposit paid/to be paid by the User, against the provision of any Equipment or otherwise, for an amount determined by MIL under the Subscription/Plan purchased by the User, in accordance with the terms and conditions of the Agreement between the User and MIL.
xiv. “Subscription / Plan” means the terms of offer of the services provided by MIL.
xv. “Service” shall mean the Service subscribed to, by the user as indicated in the subscription form.
xvi. “Service Contract Period” shall mean the period from the Commencement date of the Subscription/Plan availed by the Subscriber till the end of its validity/subscription, or prior termination thereof by MIL for default in payment or any other default of any terms and conditions of the Agreement.
xvii. “User” / “Subscriber” shall mean any person, association of persons, company, proprietary concern, partnership firm, or any other entity that has subscribed for the Services under the subscription form and includes their respective heirs, executors, administrators, successors, permitted assigns, holding, subsidiary and group companies, and sister concerns.

• Rights and Obligations of MIL
i. In performing its obligations under this Agreement, MIL shall at all times exercise reasonable skill and care of a telecommunications service provider and will ensure that it complies with the Applicable Law while provisioning the Services.
ii. MIL makes no express or implied warranties, guarantees, representations, or undertakings whatsoever regarding the provision of internet services, equipment, etc., unless the same is expressly mentioned hereinafter.
iii. MIL shall not be liable for any act of commission or omission of any third party/supplier/manufacturer/agency/company offering any privilege or benefits to Subscriber without express permission or authority of MIL with reference to the Service or Equipment.
iv. Assignment: MIL reserves the right to transfer or assign and/or delegate any and all or part of its rights and obligations hereunder (a) to any person/entity/subcontractor/licensee, (b) pursuant to any sale or transfer of all or a substantial portion of the assets or business of MIL, or (c) pursuant to any financing, merger, or re-organization of MIL, or (d) in its business/commercial interests and in line with Applicable Law. Such transfer/assignment shall release MIL from all liabilities under the Agreement.
v. Disclosure: Privacy of communication is subject to Applicable Law and the terms of the License. MIL may be required to disclose any information or particulars pertaining to the Subscriber to any Authority, including but not limited to any security agencies and reserves the right to comply with the directions of such Authorities at its discretion and without intimating the Subscriber.
vi. Verification and Credit Check: MIL reserves the right to seek/verify particulars provided by the Subscriber to MIL, in any manner without notice or intimation and reserves the right to reject any Subscriber/User, for reasons including lack of technical feasibility, incorrect particulars provided by Subscriber or failure to furnish the same, and without any obligation to disclose such reasons or liability. Any information provided by a prospective Subscriber and/or gathered by MIL shall become MIL’s property even if the Subscriber/User is rejected, and such information will be retained by MIL in case of termination or discontinuance of the Service.
vii. MIL reserves the right to refuse any request by the Subscriber to transfer/relocate the Subscription/Equipment to alternate premises and is not obliged to furnish any reasons for such refusal. In case MIL consents to such transfer/relocation of Subscription/Equipment, the Subscriber shall furnish fresh particulars with respect to the new premises and pay all Charges to MIL in respect of the transfer relocation.
viii. MIL shall not be liable for delays, interruptions, or fluctuations arising with respect to the internet services availed by the user, that arise due to circumstances beyond the control of MIL, including but not limited to natural disasters, power interruptions, third-party network disruptions, hardware malfunction, etc.
ix. MIL shall not be liable to the user or any person, firm, body corporate claiming through, under, or in trust of the user for any direct or indirect loss or damages including but not limited to loss of revenue, loss of business, loss of profits, goodwill, costs, etc. due to transmission limitations or errors like delays, interruptions, fluctuations, or defects in the network that arise due to circumstances beyond the control of MIL, including but not limited to natural disasters, power interruptions, third-party network disruptions, hardware malfunction.
x. MIL shall maintain and implement reasonable standards of security to protect and safeguard the user information, data, and network security. However, MIL shall not be liable or held accountable for unauthorized access or data breaches arising out of hacking attempts, security breaches, or unlawful actions of third parties.
xi. The network speed offered by MIL under the various subscriptions/plans is the maximum speed for which the User is entitled. MIL does not hold out any assurance that the said speed shall be maintained at all times and specifically provides that the same may vary depending upon network congestion, technical reasons, or any other unavoidable circumstances beyond the control of MIL for which MIL shall not be held liable.
xii. MIL shall not be liable for any bona-fide action taken to protect the data/information of its users even if the information on the strength of which it has taken any action is later discovered to be unfounded or false.
xiii. Suspension: MIL may, at its sole discretion and without prejudice to any other right which it might have to terminate the Service, elect to suspend forthwith the provision of a Service until further notice if:
a. MIL is entitled to issue a notice to terminate or to otherwise terminate a Service pursuant to a force majeure condition. MIL is obligated to do so in order to comply with Applicable Law.
b. MIL needs to carry out emergency or planned works, any maintenance activity and/or planned outages to the Network or Service Equipment.
c. MIL has reasonable grounds to believe that the Service is being used fraudulently, illegally, or in association with illegal activities or otherwise not in accordance with any Applicable Law.
d. MIL has reasonable grounds to believe that the Subscriber will not or is unable to pay any Charges that are due or are to fall due to MIL.

• Contact Information
For any queries, complaints, or technical support related to MIL’s services, the user can reach out to us through the following:

• Phone Number: +91-22-6969-0000 (Business hours: 9 AM - 6 PM, Monday to Friday)

• Email: connect@microscan.co.in 

Website: www.microscaninternet.com

• Undertakings:
i. The User undertakes not to use the Services offered by MIL for engaging in any form of unauthorized and/or unlawful activities. The User also undertakes not to use the Services offered by MIL for creating, hosting, displaying, uploading, downloading, modifying, publishing, sending, or receiving any form of prohibited or objectionable content, including but not limited to:
a. Belongs to another person and to which the subscriber does not have any right to;
b. Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
c. Harms minors in any way;
d. Is a threat to national security, a threat to the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order.
ii. The User further agrees that MIL reserves the right to take action against the User who breaches the terms of this document and, where applicable, in accordance with the provisions of applicable laws.